The Property Ombudsman (formerly the Ombudsman for Estate Agents - OEA)

The Property Ombudsman: Christopher Hamer.

The Property Ombudsman has jurisdiction in relation to complaints about sales, lettings, commercial and overseas property issues.

The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology.

The Ombudsman will not normally review a case until the internal complaints procedure of the agent has been exhausted. The Ombudsman can offer you guidance on how to do this.

Your complaint may be considered by the Ombudsman, if you believe that the agent has: infringed your legal rights; or failed to follow the rules and obligations set for agents under any code of practice to which they may subscribe; or treated you unfairly; or been guilty of maladministration (including inefficiency or undue delay) in a way that results in you losing money or suffering avoidable aggravation, distress and/or inconvenience.

Currency of information: 
August 2015
Street: 
Milford House
43-55 Milford Street
Salisbury
City: 
Wiltshire
Post Code: 
SP1 2BP
Telephone: 
01722 333306
Fax: 
01722332296
Email: 
admin@tpos.co.uk

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