Ofwat

Ofwat is the economic regulator of the water and sewerage industry in England and Wales.

Ofwat deals with some types of complaints, listed below. Other complaints should be taken up with your provider first and if that proves unsatisfactory, with the Consumer Council for Water (see separate entry).

Complaints Ofwat will investigate include: water and sewerage companies’ powers to lay pipes on private land, water companies allegedly breaking their licence conditions or their main water supply or sewerage duties, complaints about anti-competitive behaviour under the Competition Act 1998, disputes between a customer and their water company regarding the Guaranteed standards scheme and some types of water and sewerage connection disputes.

Currency of information: 
March 2015
Street: 
Centre City Tower
7 Hill Street
City: 
Birmingham
Post Code: 
B5 4UA
Telephone: 
0121-644 7500
Fax: 
0121-644 7559
Email: 
enquiries@ofwat.gsi.gov.uk

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Listed in these subject areas: