London Travelwatch

London Travelwatch gives advice on your travel rights and how to claim compensation. Also advises on how to get the best fares on London Transport.

They can assist with complaints about transport in London when the service provider has not satisfactorily resolved them. They deal with services operated or licensed by Transport for London, which includes: London Underground, London's buses, Docklands Light Railway (DLR), Croydon Tramlink, Dial-a-Ride services, London River Services, Woolwich Free Ferry, taxis, private hire cars, most of the major roads in Greater London. In addition, they deal with services operated by: national rail companies, Heathrow Express, Eurostar.

London TravelWatch is the independent, statutory watchdog for transport users in and around London. They speak for all London transport users on all modes of transport. Officially known as London Transport Users Committee.

London TravelWatch is sponsored and funded by the London Assembly and is independent from the transport operators. London TravelWatch promotes integrated transport policies and presses for better public transport, with higher standards of quality, performance and accessibility.

They liaise with transport operators, providers, regulators and local authorities. In turn, transport operators consult them on proposed changes to services or closures of lines or stations.

Currency of information: 
April 2015
169 Union Street
Post Code: 
020 3176 2999

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